Privacy Policy

Last updated: 10.06.2026

1. Data Controller

Arctic Safari Guides is operated by:

Evigo Oy
Business ID: 3137356-3
Address: Ahjotie 7, 96320 Rovaniemi
Email: info@evigo.fi
Phone: +358 40 629 0399
COO: Timo Tapaninen

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following personal data:

• Name

• Email address

• Phone number

• Country of residence

• Booking details

• Payment-related information

• Information submitted through contact forms

• Newsletter subscription information

• Information voluntarily provided for personalized experiences, including Santa Claus visits and Santa video messages
  

For Santa-related experiences, customers may voluntarily provide information about children, family members, interests, hobbies, achievements, or other details intended to personalize the experience.

3. Why We Process Personal Data

We process personal data for the following purposes:

• Managing bookings and reservations

• Providing customer service

• Delivering purchased services

• Personalizing Santa Claus experiences

• Processing payments

• Sending booking confirmations and operational communications

• Sending newsletters and marketing communications (with consent)

• Improving our website and services

• Complying with legal obligations
  

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract

• Consent

• Compliance with legal obligations

• Legitimate business interests
  

5. Third-Party Service Providers

We may share relevant personal data with trusted service providers necessary for delivering our services.

These may include:

Bókun

Used for booking and reservation management.

Stripe

Used for secure payment processing.

Hostinger

Used for website hosting and website functionality.

Email Marketing Provider

Used for newsletter subscriptions and marketing communications.

Analytics Providers

Such as Google Analytics, used to understand website performance and visitor behaviour.

We only share information necessary for the specific service being provided.

6. Newsletter and Marketing Communications

If you subscribe to our newsletter, we may send:

• Travel tips

• Lapland travel information

• Northern Lights updates

• Santa Claus experiences

• Special offers

• Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

7. Cookies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic.

Cookies may be used to:

• Remember preferences

• Improve website functionality

• Measure website performance

• Support marketing activities
  

8. Data Retention

We retain personal data only for as long as necessary to:

• Deliver services

• Fulfil contractual obligations

• Meet legal requirements

• Resolve disputes

• Maintain business records

Personalization information provided for Santa Claus experiences is deleted when it is no longer necessary for the purpose for which it was collected.

9. International Data Transfers

Some service providers may process personal data outside the European Economic Area (EEA).

When this occurs, appropriate safeguards are used to protect personal data in accordance with applicable data protection laws.

10. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

Requests may be submitted using the contact information provided above.

11. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Children's Data

Some services offered by Arctic Safari Guides involve children, such as Santa Claus visits and personalized Santa experiences.

Information concerning children is processed only when voluntarily provided by a parent or legal guardian for the purpose of delivering the requested service.

We do not knowingly collect personal information directly from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

14. Contact Information

If you have questions regarding this Privacy Policy or the handling of your personal data, please contact:

Evigo Oy / Arctic Safari Guides
Email: info@evigo.fi
Phone: +358 40 629 0399